Start Entourage and see whether the problem is resolved. HD/Users/ USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/ IDENTITY_NAMEĬopy the database file from the IDENTITY_NAME folder that is contained in the Microsoft User Data folder that you copied in step 2 to the IDENTITY_NAME folder that was automatically created in step 3. Locate the following folder, and then rename the database file with a new name: HD/Users/ USER_NAME/Documents/Microsoft User Data/Office 2008 Identities Additionally, a new IDENTITY_NAME folder is created in the following location: A new Microsoft user data folder is automatically created. Locate and move the following Microsoft user data folder to your desktop, to an external hard disk, or to a network location: (This includes Entourage and Office Reminders.) To create a new Microsoft User Data folder, follow these steps:Įxit all Office applications. The Microsoft User Data folder contains an Office 2008 Identities folder that stores the Entourage database for each identity. The first time that you open Entourage, a new "Microsoft User Data" folder is created in the Documents folder that is provided by the Mac operating system. Step 2: Create a new Microsoft User Data folder To rebuild the Entourage database or to create a new identity, follow steps 1 through 4 in the following Microsoft Knowledge Base article:Ģ68322 How to rebuild your identity database in Entourage 2008 for Mac and Entourage for Mac 2004 to resolve most problemsIf the issue continues to occur, go to the next step. Step 1: Rebuild the Entourage database and create a new identity You may find it easier to follow the steps if you print this article first. To resolve this problem, follow the steps in the article. This problem can occur when the Entourage database file has become damaged or corrupted.
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